Salesforce for Customer Service: Delivering Exceptional Support
In the world of modern business, providing exceptional customer service is a paramount goal. It's not just about addressing customer issues; it's about creating experiences...
ChatGPT and the rise of the virtual employee assistant
Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused on reducing the amount of...
Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend.
The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer experiences by streamlining their journeys...
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 - and...
UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.
Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers...