Customer Experience Archives - Page 2 of 8

The ALDO Group has chosen Fluent Commerce’s distributed Order Management System (OMS), Fluent Order Management, to assist them with evolving into an intelligent supply chain...

Customer Experience Industry News Tech Thought Leadership

The cost of poor CX and how to turn it around

Industry Press Releases, Articles & News

Written by Nicky Hjerpe, Product Marketing Manager at Netcall In the current economic climate, businesses are facing a multitude of challenges, including inflation, disrupted supply...

Customer Experience Industry News

Nike Expands Relationship with Cognizant to Manage its Global Technology Operations

Industry Press Releases, Articles & News

New Agreement Expected to Help Transform and Manage the Retailer’s Customer, Employee and Partner Experiences Globally Cognizant (NASDAQ: CTSH) today announced a new agreement to...

Customer Experience Data News

GLD Group Selects Mapp Cloud To Tackle Analytics, Personalisation And Customer Engagement Strategy

Mark Baker, UK Tech News Editor

Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by sports and fashion-industry specialists, GLD Group to provide its insight-led...

Customer Experience

The Good, the Bad and the Weird of Skeuomorphism

Mark Baker, UK Tech News Editor

It feels like a design term that died off somewhere in the mid-2010s, but skeuomorphism is still very much alive today. It exists in the...

Call Centre Tech Customer Experience Customer Service News

Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.

Mark Baker, UK Tech News Editor

Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 - and...

Call Centre Tech Customer Experience News

Poor call centre experiences could cost businesses up to 84% of returning customers.

Mark Baker, UK Tech News Editor

Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity, the global call intelligence and...

Customer Experience Marketing PR and SEO Retail & E-commerce Technology

Innovative ways UK retailers can scale great holiday campaigns

Mark Baker, UK Tech News Editor

Written by Tim Glomb, VP Content & Data, Cheetah Digital Last year, according to Statista, the U.K.’s total holiday spending was set to top £84 million,...

Customer Experience News Tech

Trio of Wins for Code Computerlove

Mark Baker, UK Tech News Editor

Design-led transformation company Code Computerlove has secured three new partnerships in Warner Leisure Hotels, O’Neill Patient Solicitors and Wythenshawe Community Housing Group as it continues...

Call Centre Tech Customer Experience News Tech

DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth

Mark Baker, UK Tech News Editor

Caribbean-based customer experience provider itel has agreed a two-year contract worth almost three quarters of a million Euros for enterprise communications company DigitalWell to upgrade...

Latest News

The Evolution of Traditional Logistics: A Modern Metamorphosis

i-PRO Announces Revolutionary New AI On-site Learning Camera Line that Adds AI to Non-AI Cameras

The Versatile Toughbook 55 Regenerated For The Changing Needs Of The Modern Mobile Workforce

Public services, transport and creative industries sectors set for £36m 5G connectivity boost

BlueVoyant is a Proud Participant in the Microsoft Security Copilot Design Advisory Council

Navigating Digital Transformation: Insights for Senior Tech Leaders

MetaCompliance’s DACH expansion gains momentum with IYS acquisition

New Report Highlights How 5G-Advanced Features Can Address the Enterprise Opportunity

LADbible Group launches dedicated technology editorial website, uniladtech.com

Cohesity Expands Collaboration with Microsoft to Bring Enhanced Data Security and Backup Protections to Microsoft 365

The ALDO Group chooses Fluent Commerce to bolster customer experience

The cost of poor CX and how to turn it around

Nike Expands Relationship with Cognizant to Manage its Global Technology Operations

GLD Group Selects Mapp Cloud To Tackle Analytics, Personalisation And Customer Engagement Strategy

The Good, the Bad and the Weird of Skeuomorphism

Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.

Poor call centre experiences could cost businesses up to 84% of returning customers.

Innovative ways UK retailers can scale great holiday campaigns

Trio of Wins for Code Computerlove

DigitalWell & Centrical Sign Multi-Year Deal with Leading Customer Experience Provider, itel, to Support International Growth

E-Commerce and Tech Leaders Warn of the Need for Fresh Thinking, Innovative Technology and Improved Security Ahead of Black Friday and Cyber Monday

The Hidden Costs of Non-Interoperable Digital Systems in Government Bodies

3 ways Google Cloud simplifies the financial tech stack

How Taylor Swift became an unlikely hero in the fight against click bots

Data, data everywhere, but not enough to train (a model)