Customer Experience Archives - UK Tech News https://uktechnews.co.uk/category/customer-experience/ The Latest News from the Professional UK Tech Scene Tue, 31 Oct 2023 08:35:25 +0000 en-GB hourly 1 https://wordpress.org/?v=6.4.1 156663949 80% UK consumers say quality of online shopping experiences as important as deals from retailers https://uktechnews.co.uk/2023/10/31/80-uk-consumers-say-quality-of-online-shopping-experiences-as-important-as-deals-from-retailers/ Tue, 31 Oct 2023 08:35:23 +0000 https://uktechnews.co.uk/80-uk-consumers-say-quality-of-online-shopping-experiences-as-important-as-deals-from-retailers Survey reveals importance of online experiences ahead of peak shopping periods Cisco AppDynamics, a leading provider of Application Observability and Application Performance Monitoring technology, has today announced the findings from a global survey of over 12,000 consumers across 12 countries. The UK findings – from a sample of 1,001 consumers – reveal a substantial shift […]

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]]> 52157 How Businesses Are Using Technology to Improve Customer Service https://uktechnews.co.uk/2023/10/27/how-businesses-are-using-technology-to-improve-customer-service/ Fri, 27 Oct 2023 14:25:26 +0000 https://uktechnews.co.uk/how-businesses-are-using-technology-to-improve-customer-service Service greatly affects how likely a consumer is to be a repeat customer. This has been apparent even before digital technology took over our lives. In the modern world, businesses lose an estimated $75 billion a year from poor customer service. Not only that, but studies have shown that when customers receive great service, they […]

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]]> 52099 Blue Yonder Announces Intent To Acquire Doddle To Revolutionize E-Commerce Returns and Redefine Reverse Logistics https://uktechnews.co.uk/2023/10/12/blue-yonder-announces-intent-to-acquire-doddle-to-revolutionize-e-commerce-returns-and-redefine-reverse-logistics/ Thu, 12 Oct 2023 15:21:18 +0000 https://uktechnews.co.uk/blue-yonder-announces-intent-to-acquire-doddle-to-revolutionize-e-commerce-returns-and-redefine-reverse-logistics The London-based technology company will unlock new capabilities for Blue Yonder, allowing retailers and logistics service providers to generate superior consumer experiences Blue Yonder, a leading supply chain solutions provider, today announced the signing of an agreement to acquire Doddle, a leading first and last mile technology business that was co- founded by Tim Robinson and […]

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]]> 51810 Salesforce for Customer Service: Delivering Exceptional Support https://uktechnews.co.uk/2023/09/27/salesforce-for-customer-service-delivering-exceptional-support/ Wed, 27 Sep 2023 07:33:37 +0000 https://uktechnews.co.uk/salesforce-for-customer-service-delivering-exceptional-support In the world of modern business, providing exceptional customer service is a paramount goal. It’s not just about addressing customer issues; it’s about creating experiences that leave lasting impressions. Salesforce, renowned for its Customer Relationship Management (CRM) capabilities, plays a pivotal role in transforming the way businesses approach customer service. In this article, we’ll explore […]

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]]> 51562 FourNet launches sector-leading best-in-class 100-point benchmarking process https://uktechnews.co.uk/2023/09/21/fournet-launches-sector-leading-best-in-class-100-point-benchmarking-process/ Thu, 21 Sep 2023 13:56:29 +0000 https://uktechnews.co.uk/fournet-launches-sector-leading-best-in-class-100-point-benchmarking-process Fresh approach and analysis a ‘key element’ in fast-growing tech firm’s end-to-end CX transformation service for customers FourNet, the digital transformation and customer experience specialists, have today revealed a new 100-point benchmarking approach designed to ensure swift, data-led, outcome-focused, vendor-agnostic CX transformation for all its customers. The new best-in-class benchmarking system was unveiled at FourNet’s annual Digital Transformation […]

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]]> 51469 Shiseido Americas selects Amperity to transform first-party data strategy https://uktechnews.co.uk/2023/08/09/shiseido-americas-selects-amperity-to-transform-first-party-data-strategy/ Wed, 09 Aug 2023 15:30:44 +0000 https://uktechnews.co.uk/shiseido-americas-selects-amperity-to-transform-first-party-data-strategy The Prestige beauty company deploys customer data platform to democratise data across the organisation to deliver personalised customer experiences and increase agility Amperity, the leading enterprise customer data platform (CDP) for consumer brands has been selected by beauty giant Shiseido Americas Corporation as the foundation of its first-party data strategy, to help create connected and […]

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]]> 49959 Antavo and CarltonOne Join Forces to Improve Loyalty Program Engagement https://uktechnews.co.uk/2023/06/15/antavo-and-carltonone-join-forces-to-improve-loyalty-program-engagement/ Thu, 15 Jun 2023 12:30:30 +0000 https://uktechnews.co.uk/antavo-and-carltonone-join-forces-to-improve-loyalty-program-engagement The partnership will allow businesses to offer third-party benefits to their customers through their existing rewards scheme. Antavo, the leading Enterprise Loyalty Cloud, and CarltonOne Engagement, the purpose-powered engagement platform with a global rewards fulfilment engine, today announce a partnership to help brands drive lasting customer loyalty by boosting their reward experience. By integrating the Antavo […]

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]]> 47859 Mapp Cloud Enhances its Magento Integration https://uktechnews.co.uk/2023/06/14/mapp-cloud-enhances-its-magento-integration/ Wed, 14 Jun 2023 11:02:16 +0000 https://uktechnews.co.uk/mapp-cloud-enhances-its-magento-integration Newly upgraded integration empowers eCommerce brands to deliver insight-led customer experiences Mapp, the international provider of insight-led customer experiences today announced the enhanced integration for Mapp Cloud – Magento (Adobe Commerce). eCommerce brands using Magento can now seamlessly integrate their online shops with Mapp Cloud, connecting their product catalogue, customer behaviour and transactions in Mapp […]

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]]> 47773 Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend. https://uktechnews.co.uk/2023/06/14/harrods-adopts-new-holistic-360-degree-view-of-the-customer-to-increase-engagement-retention-and-spend/ Wed, 14 Jun 2023 09:05:12 +0000 https://uktechnews.co.uk/harrods-adopts-new-holistic-360-degree-view-of-the-customer-to-increase-engagement-retention-and-spend The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer experiences by streamlining their journeys both online and offline.  Among the benefits are improved customer loyalty via a unified approach to communications and promotional activities, and the ability to enhance sales via increased customer engagement […]

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]]> 47758 Why You Should Include CX-Tech in Your Strategies: Enhancing Customer Experience for Success https://uktechnews.co.uk/2023/05/26/why-you-should-include-cx-tech-in-your-strategies-enhancing-customer-experience-for-success/ Fri, 26 May 2023 08:28:37 +0000 https://uktechnews.co.uk/why-you-should-include-cx-tech-in-your-strategies-enhancing-customer-experience-for-success As customer expectations remain at record levels, businesses must adapt and adopt innovative technologies to stay competitive and meet them head-on. One such technology that has revolutionized the customer experience landscape is CX-Tech, not simply another buzzword but an effective strategy tool for building meaningful and long-lasting connections with your customer base.  In this article, […]

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