Customer Experience Archives - Page 8 of 8

Neil Hammerton, CEO and Co-Founder, Natterbox, considers whether our dependence on technology is neglecting the value of customer relationships Once upon a time, business was...

Customer Experience Industry News

Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

Industry Press Releases, Articles & News

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today it has partnered with Kitewheel, a Leader in...

Customer Experience

UK Government deploys Medallia’s crowdsourcing platform to find new COVID-19 testing solutions and help achieve 100,000 tests per day

Industry Press Releases, Articles & News

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that its Crowdicity cloud platform is being used as part of a major...

Customer Experience Tech Industry Press Releases, Articles & News

Medallia Partners with the International Chamber of Commerce to Help the World Health Organisation Understand Impact of COVID-19 on Global Businesses

Industry Press Releases, Articles & News

Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that the International Chamber of Commerce (ICC) and the World Health Organisation (WHO)...

Customer Experience Fintech

Consumers say online account creation process can make or break their relationship with financial services providers; but less than half are fully satisfied

Industry Press Releases, Articles & News

More than three quarters (77%) of consumers claim that the account opening process can ‘make or break’ their relationship with a financial services brand. A...

Customer Experience Tech Industry Press Releases, Articles & News

Divisions Between IT and Business Could Impact on Customer Experience, Warns Pega Research

Industry Press Releases, Articles & News

Organisations must tear down the walls between IT and the business, and make more customer-centric investments if they are to improve customer experience (CX), according...

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Cohesity Expands Collaboration with Microsoft to Bring Enhanced Data Security and Backup Protections to Microsoft 365

Choosing the right communication strategy to foster stronger relationships with customers

Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

UK Government deploys Medallia’s crowdsourcing platform to find new COVID-19 testing solutions and help achieve 100,000 tests per day

Medallia Partners with the International Chamber of Commerce to Help the World Health Organisation Understand Impact of COVID-19 on Global Businesses

Consumers say online account creation process can make or break their relationship with financial services providers; but less than half are fully satisfied

Divisions Between IT and Business Could Impact on Customer Experience, Warns Pega Research

E-Commerce and Tech Leaders Warn of the Need for Fresh Thinking, Innovative Technology and Improved Security Ahead of Black Friday and Cyber Monday

The Hidden Costs of Non-Interoperable Digital Systems in Government Bodies

3 ways Google Cloud simplifies the financial tech stack

How Taylor Swift became an unlikely hero in the fight against click bots

Data, data everywhere, but not enough to train (a model)