The secret to engaging young adults (18-24s) online? Personalisation
New YouGov research reveals that 44% of 18-24-year-olds are more likely to be influenced to buy a product or service online if they’re given a...
Ideal Postcodes launches Magento Address Validation Extension
With e-commerce becoming the new dominant customer outreach channel, companies are increasingly focused on optimising their online presence and shops. Companies have adopted e-commerce platforms...
The cross-section of technology and human interaction: Creating the ultimate online shopping experience
Chris Baldwin, VP Marketing at Zoovu, discusses how blending AI with marketing experience can deliver an improved online shopping experience Several aspects of life are...
New Uberall research: Global brands respond to fewer than one in ten customer reviews
Uberall, the ‘Near Me’ Brand Experience expert, today released its global benchmark report, “The Reputation Management Revolution,” analysing the Google My Business profiles of 64,000...
As high street shops close, retailers also fail to control online customer churn
A recent survey of 500 retailers sponsored by Eggplant, the digital experience specialist, revealed the pressures facing online digital teams in advance of busy retail...
New Data Shows Lackluster B2B Commerce Experiences Drive Away Buyers
Elastic Path, the leading provider of enterprise API commerce solutions, today launched a new report that reveals most B2B sellers believe they are investing enough...
Uberall & Trustpilot unveil integration to make it easier to manage customer reviews across multiple locations
Trustpilot customers which also use Uberall can now manage & respond to feedback for every location directly through Uberall’s all-in-one location marketing platform thanks to...
New research: brands misunderstanding what tech-savvy shoppers want
Elastic Path, the leading provider of enterprise API commerce solutions, today launched a new data report: “The Sci-Fi Shopper: How to Future Proof Your Brand...
Cybera Survey: Retailers Struggle to Balance Customer Experience Demands with Essential IT Security
A new survey by Cybera, the leader in SD-WAN Edge application and security services, has found that retailers are struggling to balance the challenges of...
Twitter and Facebook cited as ‘worst channels’ for customer experience in new study
Research reveals that UK businesses are neglecting social media channels when it comes to their customer service, and are not listening to consumers enough, according...