Customer Experience Archives

Survey reveals importance of online experiences ahead of peak shopping periods Cisco AppDynamics, a leading provider of Application Observability and Application Performance Monitoring technology, has...

Customer Experience Engagement Tech

How Businesses Are Using Technology to Improve Customer Service

Mark Baker, UK Tech News Editor

Service greatly affects how likely a consumer is to be a repeat customer. This has been apparent even before digital technology took over our lives....

Customer Experience E-Commerce News

Blue Yonder Announces Intent To Acquire Doddle To Revolutionize E-Commerce Returns and Redefine Reverse Logistics

Mark Baker, UK Tech News Editor

The London-based technology company will unlock new capabilities for Blue Yonder, allowing retailers and logistics service providers to generate superior consumer experiences Blue Yonder, a...

Customer Experience Customer Service Engagement Tech

Salesforce for Customer Service: Delivering Exceptional Support

Mark Baker, UK Tech News Editor

In the world of modern business, providing exceptional customer service is a paramount goal. It's not just about addressing customer issues; it's about creating experiences...

Customer Experience News

FourNet launches sector-leading best-in-class 100-point benchmarking process

Mark Baker, UK Tech News Editor

Fresh approach and analysis a ‘key element’ in fast-growing tech firm’s end-to-end CX transformation service for customers FourNet, the digital transformation and customer experience specialists, have today...

Customer Experience Data & Analytics News

Shiseido Americas selects Amperity to transform first-party data strategy

Mark Baker, UK Tech News Editor

The Prestige beauty company deploys customer data platform to democratise data across the organisation to deliver personalised customer experiences and increase agility Amperity, the leading...

Customer Experience Employee Engagement News

Antavo and CarltonOne Join Forces to Improve Loyalty Program Engagement

Mark Baker, UK Tech News Editor

The partnership will allow businesses to offer third-party benefits to their customers through their existing rewards scheme. Antavo, the leading Enterprise Loyalty Cloud, and CarltonOne Engagement,...

Customer Experience E-Commerce News

Mapp Cloud Enhances its Magento Integration

Mark Baker, UK Tech News Editor

Newly upgraded integration empowers eCommerce brands to deliver insight-led customer experiences Mapp, the international provider of insight-led customer experiences today announced the enhanced integration for...

Case Studies and Partnerships Customer Experience Customer Service Data & Analytics News Retail & E-commerce Technology

Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend.

Mark Baker, UK Tech News Editor

The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer experiences by streamlining their journeys...

Customer Experience

Why You Should Include CX-Tech in Your Strategies: Enhancing Customer Experience for Success

Mark Baker, UK Tech News Editor

As customer expectations remain at record levels, businesses must adapt and adopt innovative technologies to stay competitive and meet them head-on. One such technology that...

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LADbible Group launches dedicated technology editorial website, uniladtech.com

Cohesity Expands Collaboration with Microsoft to Bring Enhanced Data Security and Backup Protections to Microsoft 365

80% UK consumers say quality of online shopping experiences as important as deals from retailers

How Businesses Are Using Technology to Improve Customer Service

Blue Yonder Announces Intent To Acquire Doddle To Revolutionize E-Commerce Returns and Redefine Reverse Logistics

Salesforce for Customer Service: Delivering Exceptional Support

FourNet launches sector-leading best-in-class 100-point benchmarking process

Shiseido Americas selects Amperity to transform first-party data strategy

Antavo and CarltonOne Join Forces to Improve Loyalty Program Engagement

Mapp Cloud Enhances its Magento Integration

Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend.

Why You Should Include CX-Tech in Your Strategies: Enhancing Customer Experience for Success

E-Commerce and Tech Leaders Warn of the Need for Fresh Thinking, Innovative Technology and Improved Security Ahead of Black Friday and Cyber Monday

The Hidden Costs of Non-Interoperable Digital Systems in Government Bodies

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How Taylor Swift became an unlikely hero in the fight against click bots

Data, data everywhere, but not enough to train (a model)